Repack the product
Shipping damage as a result of inadequate packing is the customer’s responsibility. The product must remain upright during shipment.
It is extremely important to remove the print cartridges before shipping the product. Print cartridges left in the product during shipping will leak and entirely cover the product with toner.
To prevent damage to the print cartridges, avoid touching the rollers, and store them in the original packing material or so that they are not exposed to light.