Common causes of jams
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| The paper length and width guides are not adjusted correctly.
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| Adjust the guides so they are against the paper stack.
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| The media does not meet specifications.
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| You are using media that has already passed through a printer or copier.
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| Do not use media that has been previously printed on or copied.
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| An input tray is loaded incorrectly.
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| Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load paper and print media.
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| The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
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| The media is binding or sticking together.
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| Remove the media, flex it, rotate it 180 degrees, or flip it over. Reload the media into the input tray.
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| NOTE:
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Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
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| The media is removed before it settles into the output bin.
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| Wait until the page completely settles in the output bin before removing it.
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| The media is in poor condition.
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| The internal rollers from the tray are not picking up the media.
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| Remove the top sheet of media. If the media is heavier than 163 g/m2 (43 lb), it might not be picked from the tray.
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| The media has rough or jagged edges.
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| The media is perforated or embossed.
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| Perforated or embossed media does not separate easily. Load sheets one at a time.
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| Paper was not stored correctly.
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| Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
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1 If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
HP CP1510 Common causes of jams