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| The media might not meet HP specifications.
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| Use media that meets HP specifications.
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| One or more print cartridges might be defective.
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| The product is set to override the Replace <color> cartridge message and to continue printing.
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| The media might not meet HP specifications.
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| Use media that meets HP specifications.
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| The paper path might need cleaning.
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| A single sheet of print media might be defective.
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| The moisture content of the paper is uneven or the paper has moist spots on its surface.
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| Try different paper, such as high-quality paper that is intended for color laser printers.
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| The paper lot is flawed. The manufacturing processes can cause some areas to reject toner.
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| Try different paper, such as high-quality paper that is intended for color laser printers.
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| Vertical streaks or bands appear on the page.
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| One or more print cartridges might be defective.
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| The product is set to override the Replace <color> cartridge message and to continue printing.
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| The amount of background toner shading becomes unacceptable.
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| Very dry (low humidity) conditions can increase the amount of background shading.
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| Check the device environment.
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| The extended print mode setting is incorrect. Try the print job again using the Transfer extended print mode, Dry paper setting.
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| One or more print cartridges might be defective.
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| The product is set to override the Replace <color> cartridge message and to continue printing.
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| Toner smears appear on the media.
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| The media might not meet HP specifications.
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| Use media that meets HP specifications.
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| If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path.
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| The toner smears easily when touched.
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| The device is not set to print on the type of media on which you want to print.
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| In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper.
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| The media might not meet HP specifications.
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| Use media that meets HP specifications.
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| The paper path might need cleaning.
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| Marks repeatedly appear at even intervals on the printed side of the page.
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| The device is not set to print on the type of media on which you want to print.
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| In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper.
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| Internal parts might have toner on them.
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| The problem typically corrects itself after a few more pages.
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| The paper path might need cleaning.
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| The fuser might be damaged or dirty.
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| To determine if the fuser has a problem, open the HP ToolboxFX and print the print-quality diagnostics page. See View the HP ToolboxFX.
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| A print cartridge may have a problem.
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| To determine which cartridge has a problem, open the HP ToolboxFX and print the print-quality diagnostics page. See View the HP ToolboxFX.
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| Marks repeatedly appear at even intervals on the unprinted side of the page.
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| Internal parts might have toner on them.
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| The problem typically corrects itself after a few more pages.
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| The paper path might need cleaning.
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| The fuser might be damaged or dirty.
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| To determine if the fuser has a problem, open the HP ToolboxFX and print the print-quality diagnostics page. See View the HP ToolboxFX.
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| The printed page contains misformed characters.
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| The media might not meet HP specifications.
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| Use a different paper, such as high-quality paper that is intended for color laser printers.
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| If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service.
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| Verify that the problem also occurs on the Configuration page. If so, contact HP Customer Care. See Service and support or the support flyer that came in the box.
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| The printed page is curled or wavy.
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| The device is not set to print on the type of media on which you want to print.
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| In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper.
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| The Service menu item Less paper curl is set to Off.
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| The media might not meet HP specifications.
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| Use a different paper, such as high-quality paper that is intended for color laser printers.
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| Both high temperature and humidity can cause paper curl.
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| Check the device environment.
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| Text or graphics are skewed on the printed page.
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| The media might be loaded incorrectly.
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| Make sure that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load paper and print media.
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| The media might not meet HP specifications.
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| Use a different paper, such as high-quality paper that is intended for color laser printers.
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| The printed page contains wrinkles or creases.
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| The media might be loaded incorrectly.
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| Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load paper and print media.
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| Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray.
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| The media might not meet HP specifications.
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| Use a different paper, such as high-quality paper that is intended for color laser printers.
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| Toner appears around the printed characters.
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| The media might be loaded incorrectly.
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| Turn over the stack of paper in the tray.
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| If large amounts of toner have scattered around the characters, the paper might have high resistivity.
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| Use a different paper, such as high-quality paper that is intended for color laser printers.
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| An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).
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| Software settings might affect image printing.
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| In your software program, change the tone (darkness) of the field in which the repeated image appears.
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| In your software program, rotate the whole page 180° to print the lighter image first.
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| The order of images printed might affect printing.
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| Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.
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| A power surge might have affected the device.
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| If the defect occurs later in a print job, turn the device off for 10 minutes, and then turn on the device to restart the print job.
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